Delivery & Returns
Made especially for your order
Every item is made to order and printed by our production partner after you place your order. It’s shipped directly from the printer, so we don’t hold ready-to-ship stock.
Please allow approximately 3 business days for production before dispatch. Shipping takes place after your item has been made.
Estimated delivery times
All delivery estimates below include production and shipping. You don’t need to add production time again.
These estimates include a little extra allowance at the upper end. Business days are Monday to Friday, excluding public holidays.
| Destination | Estimated arrival, including production and shipping |
|---|---|
| United States — standard apparel delivery | 5–9 business days |
| United States — items using a longer shipping service | 8–14 business days |
| Australia | 6–16 business days |
| New Zealand | 11–19 business days |
| United Kingdom | 8–16 business days |
| Canada | 8–24 business days |
| Most supported European destinations, excluding Iceland, Liechtenstein and Norway | 8–24 business days |
| United Arab Emirates, Mexico, Japan and Singapore | 8–24 business days |
| Iceland, Liechtenstein and Norway | Allow 16–39 business days |
Delivery times depend on the item, production location and shipping service. Some US items use a longer shipping service, giving an estimated total of 8–14 business days.
For destinations not listed, please contact us before ordering for an estimate. Some international services take approximately 16–39 business days in total, including production.
Tracking & delivery updates
Once your order has shipped, you’ll receive a confirmation email with tracking information.
Delivery times are estimates, not guaranteed arrival dates. Busy periods, public holidays, customs processing and carrier delays may extend these timeframes.
Ordering for a wedding, trip or special occasion? Please allow extra time and contact us before purchasing if you need help checking your dates.
Shipping charges are calculated at checkout. All delivery estimates shown include production and shipping.
Returns & Exchanges
Because each piece is made especially for your order, we don’t offer returns or exchanges for change of mind or incorrect sizing, except where required by applicable consumer law.
Please check the size guide, product details and any personalisation carefully before ordering.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible—ideally within 14 days of delivery—with:
- Your order number.
- A short description of the issue.
- A clear photo showing both the printed design and the damage or fault together in the same photo, so we can identify the shirt. Please include additional close-up photos if needed to show the issue clearly.
- If you received the wrong item or design, a clear photo showing the item and its printed design.
We’ll review the issue and help arrange an appropriate resolution, including a replacement, repair or refund where applicable.
Please contact us before returning anything so we can provide the correct instructions. Items are shipped by our production partner, and the dispatch address may not be the appropriate return address.
The requested 14-day reporting window does not limit any rights you have under applicable consumer laws. This policy does not exclude or restrict those rights.